Refund and Returns Policy

1. General Policy Overview
We take great pride in delivering fresh, beautiful floral arrangements and exceptional service. If you are not satisfied with your purchase, we will work with you to resolve any issues promptly.

2. Refunds Policy

• Eligibility for Refunds
  • Refunds are available for orders that are not delivered as promised (e.g., wrong flowers, delivery errors, or failure to deliver).
  • Refunds are not available for dissatisfaction due to reasons beyond our control, such as recipient unavailability.
• Conditions for Refunds
  • The refund request must be made within 24 hours of delivery.
  • Photos of the arrangement may be required to verify the issue.
• Refund Options
  • Full or partial refund based on the issue.
  • Store credit or replacement arrangement can also be offered.
  • Any refund given will be via your original method of payment and processed within 7 days.

3. Returns Policy

• Return Eligibility
  • Fresh flowers cannot be returned due to their perishable nature.
  • Non-perishable items (vases, gifts, etc.) can be returned within 7 days in unused and original condition.
• Process for Returns
  • Bring the item with proof of purchase to the store.
  • Email hello@thepinkdaisy.co.uk for assistance with online purchases.

4. Non-Refundable Items

• Custom orders or special arrangements tailored to unique requests.
• Orders canceled within 24 hours of delivery, as the arrangement is likely already in preparation.
• Soaps and candles.
• Gift vouchers.

5. How to Contact Us
For any questions or to initiate a refund or return, please contact us at:

• Phone: 01803 922280
• Email: hello@thepinkdaisy.co.uk
• In-store: Visit us at 111 Winner Street, Paignton, TQ3 3BP

We value your satisfaction and will do our best to ensure every floral experience is a positive one!